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Orders

LIVDON has created and published the website livdon.com with the mission to offer a service exclusively for its own Clients.
The products on sale on the website livdon.com are destined to the Final Customer. By “Final Customer” livdon.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at livdon.com.
Therefore, livdon.com requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with livdon.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, livdon.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
livdon.com reserves the right to decline to process an order and/or offer services to anyone at any time.
livdon.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
livdon.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control.
Please note that during promotions and sales there may be delays in immediate shipping.
Orders placed separately will be shipped separately.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and livdon.com will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of livdon.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.

PAYMENT METHODS

All prices are in USD. Only PayPal is accepted at the moment.


shipping methods

livdon.com delivers parcels all over the world via USPS.  All orders are processed within 1-3 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. livdon.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of New Orleans. All shipments are accompanied with an official invoice with the exact declared value of each item in USD. Sale and discounted items reflect discounted prices. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

DELIVERY TIME

livdon.com processes orders in New Orleans, LA from Monday to Friday. livdon.com processes orders the day after the order’s placementor the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day.
livdon.com ships all over the world via USPS. livdon.com cannot be accountable for  carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to livdon.com's control.

Please read product description carefully as delivery time varies for each product.

Return and exchanges

For any reason, customers can return the order, entirely or partially. livdon.com accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the Livdon customer care team via email at info@livdon.com.
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
Please follow the instructions given by the customer care team while sending your return back to Livdon avoiding any discrepancy.
Item/s that will not match Livdon’s return policy will not be taken into consideration and send back to the customer at his own cost.


refunds

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.